Repatriate Me!

Last October I wrote about 5 things I will miss in Korea The first one on the list was service. I had a reminder yesterday about how great Korean service is. Last week, our cable company rearranged the channels we get and in the process we lost the only channel that my kids watch – Champ. Champ is all cartoons and kid oriented tv.

We called the cable company to ask about this and were recommended to get a cable box which get us 120+ channels including Champ and a small selection of English news channels – on basic cable the only English channel is Discovery which is fine with me, but I do like being able to watch BBC. Now clearly rearranging channels was done to encourage customers to upgrade to the cable box. How much extra is it? Less than $10 a month extra to get 120 channels vs the 40 or so that we had.

We called at noon and said yes. The cable company told us they would be there at 4pm the same day and it would take about 30 minutes to set up. The cable guy arrived at 3:55 and it took 35 minutes. There was no installation fee and everything was done quickly and friendly. Compare this to the service my sister got in Canada trying to get cable internet from Shaw. She arranged to have it installed on Christmas eve (to coincide with a computer present) well in advance. The cable guy didn’t show up and when she called to ask/complain about it was told that they were too busy and she would have to wait another 2-3 weeks. Go Canada!

Korean service is outstanding.

Aug 02, 2010 Comments(0) Tweet

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